Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contactus@ourcheekycherubs.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.

Damages and issues
Please inspect your order when it arrives and contact us straight away if the item is faulty, damaged or if you received the wrong item, so we can make it right. Faulty, damaged or incorrect items are covered even if they were bought on sale.

Non-returnable items
We don't accept change-of-mind returns on custom or personalised items, sale items or gift cards. This does not affect your rights under the Australian Consumer Law if an item is faulty.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days, though your bank may take a little longer to post it. If more than 15 business days have passed since we approved your return, please contact us at contactus@ourcheekycherubs.com.